Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for Foliodesk, operated by Ashlytic Labs LLP (Flat 104, Nisargsundar Apartments, Kothrud, Pune – 411038, Maharashtra, India). It applies to all paid plans and forms part of our Terms of Service.

1. Free plan

Foliodesk offers a Free plan that never requires payment. You can use it for as long as you like at no charge, and there is nothing to cancel or refund.

2. Paid subscriptions & billing

Paid plans (Starter, Pro) are billed in advance on a recurring monthly basis through our payment provider. Prices and any applicable taxes are shown at checkout. Your subscription renews automatically at the end of each billing period until you cancel.

3. Free trials

Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription begins and the plan fee is charged for the first billing period. You can cancel at any time during the trial to avoid being charged.

4. Cancelling your subscription

You can cancel at any time from your account settings, or by emailing support@foliodesk.app. When you cancel:

• your plan stays active until the end of the billing period you have already paid for;
• you keep paid features until that period ends;
• you will not be charged again; and
• your account then moves to the Free plan — your documents and data are retained, subject to Free-plan limits.

5. Refunds

We offer a 30-day money-back guarantee. Contact us within 30 days of your payment and we will issue a full refund — no questions asked.

Duplicate or accidental charges are refunded in full. Your purchases are processed by Paddle, our Merchant of Record.

6. How to request a refund

Email support@foliodesk.app with the email address on your account and the approximate date of the charge. Refunds are issued to your original payment method, usually within 5–10 business days depending on your bank or card issuer.

7. Your statutory rights

Nothing in this policy limits any non-waivable refund or consumer- protection rights you have under applicable law. Where such rights apply, they take precedence over the terms above.

8. Contact

Questions about billing, cancellations, or refunds: support@foliodesk.app.